Last updated: July 2026
This Privacy Policy (“Policy”) explains how AMZAssistance, a trading name of Daltex LLC (“AMZAssistance”, “we”, “us” or “our”), collects, uses, discloses and safeguards information when you visit amzassistance.com (the “Website”), communicate with us, or use our services (together, the “Services”).
This Policy forms part of, and should be read together with, our Terms & Conditions. By using the Website or the Services, you acknowledge that you have read and understood this Policy. If you do not agree with it, please do not use the Website or the Services.
AMZAssistance is operated by Daltex LLC, a company organized under the laws of the State of Delaware, United States, with its registered address at 704 Llano St, Ste B-1080, Santa Fe, NM 87505, and with Tax ID (EIN) 61-1908501. For the purposes of applicable data-protection law, Daltex LLC is the controller of the personal data described in this Policy, except where we process personal data on behalf of our clients in the course of providing the Services, in which case we act as a processor on the client’s behalf.
If you have any questions about this Policy or our data practices, you can reach us using the details in the “Contact us” section below.
This Policy applies to personal data we collect: through the Website; when you contact us or request or use the Services; and from third parties and platforms as described below. It does not apply to third-party websites, products or services that we do not control, even if they link to or from the Website.
We collect the following categories of information:
You are not legally required to provide information to us, but if you choose not to provide certain information we may be unable to provide some or all of the Services.
We collect information in three main ways:
The Website may use cookies and similar technologies (such as pixels and local storage) to operate the site, remember your preferences, keep the site secure, and understand how it is used through aggregated analytics.
You can control cookies through your browser settings, including refusing or deleting them, though some parts of the Website may not function as intended without them. Where required by law, we will ask for your consent before setting non-essential cookies.
We use personal data for the following purposes:
We do not sell your personal information, and we do not share it with third parties for their own direct-marketing purposes.
Where the EU or UK General Data Protection Regulation (“GDPR”) applies, we rely on the following legal bases to process your personal data:
We may send you marketing communications about our Services where you have opted in or where otherwise permitted by law. You can opt out at any time by using the unsubscribe link in our emails or by contacting us. Even if you opt out of marketing, we may still send you non-promotional service messages relating to your account or the Services.
We share personal data only as necessary and never sell it. We may disclose it to:
We engage carefully selected sub-processors to help us deliver the Services and operate our business (for example, cloud hosting, email delivery, analytics and payment processing). We require our sub-processors to implement appropriate safeguards and to process personal data only as necessary to provide their services to us and consistent with this Policy.
We are based in the United States and may store and process information in the United States and in other countries where we or our service providers operate. These countries may have data-protection laws that differ from those in your country.
Where we transfer personal data internationally from the EEA, the UK or Switzerland, we take steps to ensure an adequate level of protection as required by applicable law, for example by relying on adequacy decisions or by using the European Commission’s Standard Contractual Clauses (and the UK Addendum where relevant).
We keep personal data only for as long as necessary for the purposes for which it was collected, including to provide the Services, comply with our legal, tax, accounting and reporting obligations, resolve disputes and enforce our agreements.
Working reports and temporary files used to perform the Services are removed from our active systems once the related work is complete. When personal data is no longer needed, we securely delete or anonymize it. Retention periods vary depending on the type of data and the purpose for which it is held.
We implement appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. These measures include, as appropriate, access controls, use of official platform permissions and APIs rather than shared passwords wherever possible, encryption in transit, and limiting access to personal data to those who need it.
No method of transmission over the internet or of electronic storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your own credentials confidential and for using secure devices and connections.
Depending on where you live and subject to applicable law, you may have some or all of the following rights in relation to your personal data:
If you are a resident of California or another US state with applicable privacy laws, you may have additional rights, including the right to know the categories and specific pieces of personal information we collect, the right to request deletion or correction, and the right to opt out of the “sale” or “sharing” of personal information.
We do not sell your personal information and do not share it for cross-context behavioral advertising. We will not discriminate against you for exercising any of your privacy rights. To exercise these rights, contact us using the details below; we may need to verify your identity before responding.
To exercise any of your rights, please contact us at info@amzassistance.com. We may need to verify your identity before responding, and we will respond within the timeframes required by applicable law. You may also be entitled to authorize an agent to make a request on your behalf. There is normally no charge for exercising your rights, although we may charge a reasonable fee or decline a request that is manifestly unfounded or excessive, as permitted by law.
We do not make decisions that produce legal or similarly significant effects about you based solely on automated processing without human involvement.
The Website may contain links to third-party websites, tools or services that we do not operate or control. This Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party site or service you visit.
The Website and Services are intended for businesses and for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.
We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we do, we will post the updated Policy on this page and revise the “Last updated” date at the top. Where changes are material, we will provide additional notice as appropriate. Your continued use of the Website or Services after the updated Policy takes effect constitutes your acceptance of it.
If you have a concern about how we handle your personal data, please contact us first so we can try to resolve it. If you are in the EEA or the UK, you also have the right to lodge a complaint with your local data-protection supervisory authority.
If you have any questions, requests or concerns about this Policy or our handling of your personal data, please contact us: