The agreement that governs your use of AMZAssistance's services.
Last updated: July 2026
These Terms & Conditions (the “Terms”, “Agreement”) govern your access to and use of the website located at amzassistance.com (the “Website”) and the services offered through it (together, the “Services”). Please read them carefully before using the Website or engaging our Services.
The Services are provided by AMZAssistance, a trading name of Daltex LLC, a limited liability company organized under the laws of the State of Delaware, United States, with its registered address at 704 Llano St, Ste B-1080, Santa Fe, NM 87505, and with Tax ID (EIN) 61-1908501 (“AMZAssistance”, “the Company”, “we”, “us” or “our”).
By accessing the Website, creating an account, clicking to accept these Terms, or subscribing to or using any of the Services, you acknowledge that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into this Agreement by reference. If you do not agree with any part of these Terms, you must not access the Website or use the Services.
If you accept these Terms on behalf of a company, partnership or other legal entity, you represent and warrant that you have the authority to bind that entity to this Agreement, and in that case “you”, “your” and “Client” refer to that entity.
This Agreement is a legally binding contract. It should be read together with our Privacy Policy, any Plan or order you subscribe to, and any additional written terms we agree with you (for example a statement of work or service schedule). In the event of a conflict, a signed written agreement between you and us prevails over these Terms, and these Terms prevail over any other document unless expressly stated otherwise.
We may make different or additional terms available for specific Services or promotions. Where that happens, those additional terms apply to the relevant Service in addition to these Terms.
In this Agreement, unless the context requires otherwise, the following capitalized terms have the meanings set out below:
Words importing the singular include the plural and vice versa. The words “including”, “include” and “for example” are illustrative and do not limit the general nature of the words that precede them.
To use the Services you represent and warrant that:
To access certain Services you may need to create an account or provide us with access to your Seller Account. You agree to:
We consider the person or entity in whose name an account is registered to be its owner. The purchase, sale, assignment or transfer of accounts is prohibited without our prior written consent.
AMZAssistance provides managed Amazon account-management services to third-party sellers. Depending on your Plan and on what we agree with you, the Services may include, without limitation, the following:
The precise Services included, and any limits on volume or frequency, are determined by your Plan and any separately agreed scope.
Anything that is not expressly included in your Plan, described on the Website, or separately agreed with you in writing is outside the scope of the Services. Additional work may be subject to additional Fees agreed in advance.
We may improve, modify, add or discontinue individual features of the Services from time to time. We will not materially reduce the core Services you are paying for during a paid period without giving you notice and, where appropriate, the option to cancel.
Unless expressly agreed in writing, the Services do not include: legal, tax, accounting, customs or investment advice; the manufacture, sourcing, storage or shipping of your products; the funding of your inventory, advertising spend, Amazon fees or any third-party charges; or any guarantee of outcomes. You remain solely responsible for these matters.
To perform the Services, you authorize us to access your Seller Account and related accounts and to act on your behalf within them as reasonably necessary to deliver the Services.
The success of the Services depends on your active cooperation. You agree to:
You represent, warrant and undertake, on a continuing basis, that:
You agree not to, and not to permit any third party to:
We may investigate and take appropriate action, including suspending or terminating the Services, in response to any violation of this section.
The Services are designed to operate within Amazon’s Terms of Service, program policies and community guidelines. We will not knowingly take any action that violates Amazon policy, and we may decline, pause or modify any request that, in our reasonable judgement, would create such a risk.
You acknowledge that Amazon is an independent third party that controls its own platform, policies and enforcement, and that Amazon may suspend, restrict or close accounts or listings at its discretion. We are not responsible for Amazon’s decisions or for changes Amazon makes to its policies, fees, algorithms or programs. You remain responsible for your account’s overall compliance and standing.
The Amazon marketplace is highly competitive and largely outside our control. While we apply reasonable skill and care and work diligently to grow and protect your business, we do not and cannot guarantee any specific outcome, including any level of sales, revenue, profit, ranking, Buy Box share, advertising performance, reimbursement amount, reinstatement, or resolution of any case.
Any figures, estimates, projections, forecasts or examples we provide (including reimbursement estimates) are illustrative only, are based on information available at the time, and are not promises or guarantees. Past performance is not indicative of future results.
We will perform the Services with reasonable skill, care and diligence, using suitably qualified and experienced personnel, and in a professional and workmanlike manner consistent with generally accepted industry practice.
If we make a material error in performing the Services that is caused solely by us, then, as your sole and exclusive remedy for that error, we will re-perform the affected Service or correct the error at no additional charge, provided you notify us promptly and give us a reasonable opportunity to do so. This remedy does not apply to issues caused by your instructions, your materials, third parties, or platform changes.
We use commercially reasonable efforts to keep the Website and any online portions of the Services available, but we do not warrant uninterrupted or error-free access. Availability may be affected by maintenance, updates, technical issues, or factors beyond our control.
We may carry out scheduled or emergency maintenance, and we may modify, suspend or withdraw all or part of the Website or its features at any time, with or without notice. We will not be liable to you for any such modification, suspension or discontinuance, provided it does not deprive you of a paid Service without a pro-rated refund where required by this Agreement or by law.
From time to time we may make available new, trial, pilot or “beta” features that are still under development. Such features are provided “as is” and “as available”, may be changed or withdrawn at any time, may not operate as intended, and are excluded from any service commitments. Your use of them is at your own discretion and risk.
The Fees for the Services are those set out in your Plan or as otherwise posted on the Website or agreed with you in writing. Unless stated otherwise, Fees are quoted and payable in US dollars.
Fees for the Services do not include, and you are separately responsible for, your Amazon fees, advertising spend, cost of goods, shipping, third-party tool subscriptions and any similar third-party charges, unless we expressly agree otherwise in writing.
Monthly Plans are billed in advance and renew automatically for successive periods of the same length until cancelled. Each payment is due on the same day of the month (or the closest available day) as the day on which you first signed up and made payment.
By subscribing, you authorize us (and our payment processors) to charge your designated payment method for the recurring Fees and any other amounts you owe, until you cancel in accordance with this Agreement. You agree to keep a valid, up-to-date payment method on file and to promptly provide new details for any payment source that expires or fails.
Where we invoice you rather than charging automatically, undisputed invoices are payable within the period stated on the invoice (or, if none is stated, within fifteen (15) days of the invoice date).
All Fees are exclusive of taxes. You are responsible for all sales, use, value-added, goods-and-services, withholding and similar taxes and duties associated with your purchase of the Services, excluding taxes based on our net income. If we are required to collect such taxes, they will be added to your invoice or charge.
If a payment fails or is overdue, we may (without limiting our other rights): retry the charge; charge interest on overdue amounts at the lower of 1.5% per month or the maximum permitted by law; suspend or limit the Services until all outstanding amounts are paid; and recover reasonable costs of collection, including legal fees.
Suspension for non-payment does not relieve you of your obligation to pay the Fees for the affected period.
We may change our Fees from time to time. For active monthly Plans, any increase will take effect from your next billing cycle after we give you notice, so that you have the opportunity to cancel before the increase applies. Your continued use of the Services after a Fee change takes effect constitutes acceptance of the new Fees.
We may offer free trials, discounts or other promotional offers. Unless stated otherwise, trials and promotions are for new clients only, are limited to one per client or business, cannot be combined with other offers, and are provided at our discretion.
If you sign up for a free or discounted trial, we may require a valid payment method, and unless you cancel before the end of the trial or promotional period, your Plan will automatically convert to a paid subscription at the then-current Fees, and you authorize us to charge you accordingly. We may modify, shorten or withdraw any offer at any time.
If you believe you have been charged in error, please contact us first at info@amzassistance.com so that we can review and resolve it. Initiating a chargeback or payment dispute in respect of Fees that are validly due, without first contacting us, is a breach of this Agreement.
We reserve the right to contest any chargeback we reasonably believe is invalid, to provide the relevant payment processor with records of your acceptance of these Terms and your use of the Services, and to suspend the Services and recover any amounts owed (including any associated fees and reasonable costs) while a payment dispute is outstanding.
Except as expressly stated in this Agreement or as required by applicable law, Fees are non-refundable and there are no refunds or credits for partially used periods, downgrades, or unused Services.
If we terminate your Plan without cause, we will refund the pro-rated portion of any prepaid Fees for Services not yet delivered as at the effective date of termination. Any refund is your sole and exclusive remedy in such circumstances.
You may cancel your Plan at any time. To avoid being charged for the next billing cycle, you must cancel at least twenty-four (24) hours before your next monthly renewal date. Cancellation takes effect at the end of the current paid period, and you will retain access to the applicable Services until then.
This Agreement begins on the Effective Date and continues for the term of your Plan, renewing automatically for successive periods until terminated in accordance with this section.
Either party may terminate this Agreement or any Plan on written notice to the other. We may suspend or terminate the Services immediately, in whole or in part, if you breach this Agreement (including any failure to pay), if required to comply with law or a platform policy, or where reasonably necessary to protect our systems, our team or other clients.
On termination or expiry: your right to access and use the Services ends; we will cease work and, where practicable, deliver work in progress; each party will return or destroy the other’s Confidential Information on request (subject to legal retention requirements); and any accrued payment obligations survive. If you do not access your account for twelve (12) or more months, we may treat it as inactive and close it after reasonable notice.
In addition to our termination rights, we may suspend or limit your access to all or part of the Services, immediately and with or without notice, if: (a) you fail to pay Fees when due; (b) we reasonably believe your use of the Services poses a security, legal or reputational risk, or breaches this Agreement or Amazon’s policies; (c) we are required to do so by law, a regulator or a platform; or (d) it is necessary to protect our systems, our staff or other clients.
Where practicable, we will give you notice and an opportunity to remedy the issue. Suspension does not relieve you of your obligation to pay Fees for the affected period, and we will restore the Services promptly once the underlying cause has been resolved.
On termination or expiry of the Services, and on your written request made within thirty (30) days, we will provide reasonable assistance to transition the work back to you or to a new provider, and will make available to you a copy of the material Deliverables and Client data then in our possession, in a commonly used format — subject to your payment of any outstanding Fees and of our reasonable charges for any assistance beyond routine offboarding.
After the transition period, we may delete Client data in the ordinary course of business, except for copies we are required to retain by law or that are held in routine backups and that remain subject to confidentiality.
Delivering the Services may involve third-party platforms, tools and providers, including Amazon Advertising, AMZTracker, JungleScout, Vipon, and email, hosting, analytics and payment providers. Your use of those tools may be subject to their own terms, policies and pricing.
We are not responsible for the availability, performance, accuracy, acts or omissions of any third party, or for any losses caused by a third party’s outage, error, policy change, suspension or termination. Where a third-party tool is required for your Plan and is charged separately, we will make that clear.
Where the Services include managing paid advertising, the advertising spend is billed by Amazon (or the relevant platform) directly to your payment method on file with that platform. We manage campaigns within the budgets and targets agreed with you, but we are not responsible for the advertising spend itself, for platform billing, or for results achieved from that spend.
You are responsible for ensuring that sufficient funds and valid payment methods are available to the platform to support the agreed advertising activity.
We aim to respond to your questions and requests promptly and, on business days, typically within twenty-four (24) hours. Response and turnaround times are targets, not guarantees, and may be affected by the complexity of a request, your Plan, your provision of information, and factors outside our control.
You consent to receive service-related communications from us electronically, including by email and through the Website.
Each party may receive Confidential Information of the other. The Receiving Party will: (a) use the Disclosing Party’s Confidential Information solely to perform or receive the Services; (b) protect it using at least the same degree of care it uses for its own confidential information, and no less than reasonable care; and (c) not disclose it to any third party except to its staff, contractors and sub-processors who need it to perform this Agreement and who are bound by confidentiality obligations at least as protective as these.
These obligations do not apply to information that: is or becomes public through no fault of the Receiving Party; was lawfully known to the Receiving Party before disclosure; is independently developed without use of the Confidential Information; or is rightfully received from a third party without restriction. If the Receiving Party is legally compelled to disclose Confidential Information, it will, where lawful, give the Disclosing Party reasonable prior notice.
We do not sell your data, and we remove working reports and temporary files from our systems once the related work is complete.
We process personal data in accordance with our Privacy Policy. Each party will comply with applicable data-protection laws in respect of personal data it handles in connection with the Services and will implement appropriate technical and organizational measures to protect it.
Where we process personal data on your behalf as a processor, we will do so only on your documented instructions and as necessary to provide the Services, and we may engage sub-processors under written terms consistent with this Agreement.
As between you and us, you own your Client Materials and the underlying data in your Seller Account. We claim no ownership over your business data, and we will not use it except to provide the Services and as otherwise permitted by this Agreement and our Privacy Policy.
We may create and retain aggregated or de-identified data and analytics derived from providing the Services — which do not identify you or any individual — for the purposes of operating, securing, benchmarking and improving our Services.
We maintain an information-security program with technical and organizational measures appropriate to the nature of the data we handle, including access controls, the use of official platform permissions and APIs in preference to shared credentials, and measures designed to protect against unauthorized access, use, alteration or disclosure of data.
If we become aware of a security incident affecting your personal data, we will notify you without undue delay and cooperate reasonably to investigate and mitigate it, in accordance with applicable law and our Privacy Policy. You acknowledge that no security program can guarantee absolute security.
We keep reasonable records of the work we perform for you and provide the reports described in your Plan (for example advertising, reimbursement and account-health reports). On reasonable written request, and no more than once per calendar quarter, we will provide reasonable information to help you verify our performance of the Services, excluding our confidential or proprietary information and any other client’s data.
The Website and all of its content, software, systems, tools, templates, methodologies, know-how, trademarks and materials (excluding Client Materials) are and remain owned by or licensed to AMZAssistance and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use them solely to receive the Services during the term. We reserve all rights not expressly granted.
Subject to your payment of all applicable Fees, on delivery we assign or license to you, as appropriate, the rights in the Deliverables created specifically for you to the extent needed for you to use them in your business. We retain ownership of our pre-existing materials, tools and general know-how, and may reuse general skills, techniques and knowledge acquired in performing the Services.
You retain ownership of the Client Materials. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, adapt, display and use the Client Materials solely as needed to perform the Services on your behalf. This licence ends when we cease providing the Services, except for copies we must retain by law or that are held in routine backups.
If you provide feedback, ideas or suggestions about the Services, you grant us a perpetual, irrevocable, royalty-free right to use them without restriction or any obligation to you.
Neither party will use the other’s name, logo or trademarks in publicity without prior consent, except that we may identify you as a client (using your name and logo) in our client lists and marketing in a factual, non-endorsing manner, and you may ask us in writing to stop doing so at any time.
To the fullest extent permitted by law, the Website and the Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy and non-infringement.
We do not warrant that the Website or Services will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that any particular result will be achieved.
AMZAssistance is an independent service provider and is in no way affiliated with, authorized by, endorsed by, or sponsored by Amazon.com, Inc. or any of its subsidiaries or affiliates. “Amazon”, “Amazon FBA” and related names and logos are trademarks of Amazon.com, Inc. or its affiliates, used here for descriptive purposes only.
To the maximum extent permitted by law, in no event will AMZAssistance, Daltex LLC, or their owners, members, managers, employees, contractors or agents be liable for any indirect, incidental, special, exemplary, punitive or consequential damages, or for any loss of profits, revenue, sales, savings, data, goodwill, reputation or business opportunity, arising out of or relating to the Services or this Agreement, whether based on contract, tort (including negligence), strict liability or any other theory, even if advised of the possibility of such damages.
To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Services or this Agreement will not exceed the total Fees actually paid by you to us for the specific Service giving rise to the claim during the three (3) months immediately preceding the event giving rise to the liability.
Nothing in this Agreement excludes or limits either party’s liability for fraud, or for any liability that cannot be excluded or limited under applicable law. The limitations in this section reflect the allocation of risk between the parties and apply notwithstanding the failure of any limited remedy.
You agree to defend, indemnify and hold harmless AMZAssistance, Daltex LLC and their owners, members, employees, contractors and agents (the “Indemnified Parties”) from and against any and all third-party claims, demands, actions, damages, liabilities, losses, costs and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your products; (b) the Client Materials; (c) your use of the Services or the Website; (d) your breach of this Agreement or of any representation or warranty; (e) your violation of any law or of any third-party right; or (f) your violation of Amazon’s policies.
We will promptly notify you of any claim for which we seek indemnification, allow you to control the defense (with counsel reasonably acceptable to us), and reasonably cooperate; provided that you may not settle any claim in a way that imposes any obligation or admission on an Indemnified Party without its prior written consent.
During the term and after it, both parties agree not to make or publish any statement that is intended to disparage or is reasonably likely to damage the reputation of the other party. Nothing in this section prevents either party from making truthful statements that are required by law, made in good faith to a regulator, or offered as a genuine, honest review of the Services.
During the term and for twelve (12) months afterwards, you agree not to directly or indirectly solicit for employment or engagement any member of our staff who was involved in providing the Services to you, without our prior written consent. General advertising not specifically targeted at our staff is not a breach of this section.
Each party will comply with all laws applicable to it in connection with this Agreement, including anti-bribery, anti-corruption, anti-money-laundering, data-protection, consumer-protection, and trade and export-control laws.
Neither party will offer, promise, give, request or accept any bribe, kickback or other improper payment or advantage. You represent and warrant that neither you nor your products are subject to trade sanctions or export restrictions that would make our provision of the Services unlawful, and that you will not use the Services in violation of any applicable sanctions or export-control regime.
Each party will maintain insurance appropriate to its business and to its obligations under this Agreement. In particular, you are responsible for maintaining any product-liability and other insurance appropriate to the products you sell. You acknowledge that we do not insure, and are not responsible for, your products or your business risks.
If you provide a testimonial, review, rating or other content about the Services, or you authorize us to publish one, you grant us a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce and display it — together with your name, brand and, where you provide it, likeness — in our marketing and on the Website. You represent that any such content is truthful and reflects your genuine experience, and you may ask us in writing to stop using it going forward.
Neither party will be liable for any delay or failure to perform its obligations (other than an obligation to pay amounts due) to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, strikes or labor disputes, failures of the internet, hosting, telecommunications or utilities, cyber-attacks, or changes in law or in the policies, systems or availability of Amazon or other platforms (a “Force Majeure Event”). The affected party will use reasonable efforts to mitigate the effect of the Force Majeure Event.
The parties are independent contractors. Nothing in this Agreement creates any partnership, joint venture, agency, fiduciary or employment relationship between the parties, except that you appoint us as your limited agent solely to the extent necessary to perform the Services within your Seller Account. Neither party has authority to bind the other except as expressly set out here.
You may not assign, transfer or delegate this Agreement or any of your rights or obligations under it without our prior written consent. We may assign this Agreement, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganization or sale of assets, and we may use subcontractors and sub-processors to perform the Services provided that we remain responsible for their performance. This Agreement binds and benefits the parties and their permitted successors and assigns.
We may update this Agreement from time to time. When we do, we will post the revised version on this page and update the “Last updated” date at the top, and for material changes affecting active Plans we will take reasonable steps to notify you (for example by email or an in-Service notice). Changes are effective when posted, unless a later date is stated. Your continued use of the Services after the changes take effect constitutes your acceptance of the updated Terms. If you do not agree to a change, your remedy is to stop using the Services and cancel.
This Agreement, and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.
Before commencing any formal proceedings, the parties agree to first attempt in good faith to resolve any dispute informally by contacting each other and negotiating for a period of at least thirty (30) days after written notice of the dispute.
If a dispute cannot be resolved informally within that period, it will be subject to the exclusive jurisdiction of the state and federal courts located in the State of Delaware, and each party irrevocably consents to the personal jurisdiction and venue of those courts. Nothing prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.
To the extent permitted by law, any claim arising out of or relating to this Agreement must be brought within one (1) year after it arises, and each party may bring claims against the other only in its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
To the extent permitted by applicable law, each party knowingly, voluntarily and irrevocably waives any right it may have to a trial by jury in any legal proceeding arising out of or relating to this Agreement or the Services.
Except as otherwise required by law, in any proceeding to enforce this Agreement, the prevailing party is entitled to recover its reasonable costs and attorneys’ fees. Each party otherwise bears its own costs of any informal resolution.
If any provision of this Agreement is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, severed, and the remaining provisions will continue in full force and effect.
No failure or delay by a party in exercising any right under this Agreement is a waiver of that right, and no single or partial exercise of any right precludes any further exercise of it. A waiver is effective only if in writing and signed by the waiving party.
Any provisions that by their nature should survive termination or expiry — including definitions, fees accrued, confidentiality, data protection, intellectual property, disclaimers, limitation of liability, indemnification, non-disparagement, governing law and dispute resolution — will survive.
Notices to us must be sent to info@amzassistance.com or to our registered address. Notices to you may be given by email to the address associated with your account or by posting through the Website, and are deemed received when sent or posted.
Except for the Indemnified Parties, this Agreement does not create any rights for any third party.
This Agreement, together with the Privacy Policy and your Plan (and any signed written agreement between the parties), constitutes the entire agreement between you and us regarding the Services and supersedes all prior or contemporaneous understandings, communications and proposals, whether oral or written.
You agree that we may communicate with you electronically and that electronic acceptance, records and signatures have the same legal effect as handwritten ones. Section headings are for convenience only and do not affect interpretation.
This Agreement is drafted in English. Any translation is provided for convenience only, and the English-language version governs in the event of any conflict or ambiguity.
This Agreement and any related order or acceptance may be accepted or executed electronically and in counterparts, each of which is deemed an original and all of which together constitute one and the same instrument.
Each party will, at the other’s reasonable request, do such things and sign such documents as may reasonably be necessary to give full effect to this Agreement.
If you have any questions about these Terms, please contact us: